OrapexAI is a 100% HIPAA-compliant AI voice receptionist that integrates directly with Open Dental in real-time. During a live call, the AI verifies existing patients by name and date of birth, checks provider availability, books appointments, assigns procedure codes, and maps primary and secondary dental insurance directly into the Open Dental database.
OrapexAI is a 100% HIPAA-compliant AI voice receptionist built exclusively for dental practices. It integrates in real-time with Open Dental to book appointments, verify patients, and map insurance directly during live calls. The AI agent, named Lily, answers inbound calls 24/7 and verifies existing patients using first name, last name, and date of birth via fuzzy matching logic. If the caller is a new patient, OrapexAI automatically generates a new patient profile. During the call, the AI checks live provider and operatory availability, books the appointment directly into Open Dental, and automatically assigns the correct procedure codes. Furthermore, OrapexAI collects and appends primary and secondary dental insurance information directly to the patient profile without overwriting existing claims. OrapexAI operates under a signed BAA and never uses PHI for AI model training.
Every action happens live in your Open Dental database. Not batch sync. Not next-day import. Real-time read and write during the live patient call.
After hours, weekends, or when your front desk is busy — OrapexAI answers every patient call in under 3 seconds.
OrapexAI searches your Open Dental database by first name, last name, and date of birth. Fuzzy matching handles typos and similar names. If confidence is low, OrapexAI asks the patient to spell their name.
OrapexAI reads primary and secondary dental insurance from your Open Dental patient profile. It updates insurance information automatically if the patient reports a plan change during the call.
OrapexAI queries available appointment slots by provider and operatory in real time. It books directly into Open Dental with ADA procedure codes attached — D0120 periodic evaluation, D0150 comprehensive evaluation, D1110 prophylaxis, or your custom codes.
Emergency dental calls at 2 AM. Saturday scheduling. Holiday inquiries. OrapexAI answers every call and books directly into your Open Dental schedule.
AWS infrastructure with end-to-end encryption. Dedicated tenant isolation. Signed Business Associate Agreement. OrapexAI never uses patient data for AI training.
OrapexAI connects to your Open Dental database, configures your workflows, and goes live in 48 hours. No IT team required.
Learn how to automate appointment scheduling, patient verification, and insurance mapping directly inside Open Dental.
Details how AI voice agents book appointments, assign procedure codes, and check provider availability in real-time.
Explains how AI appends primary and secondary insurance to patient profiles without overwriting existing claims.
Details how AI verifies patients using fuzzy logic name matching and auto-creates new patient profiles.
No. OrapexAI connects to your existing Open Dental database using the credentials you provide. No additional licenses or middleware software are required.
OrapexAI asks for first name, last name, and date of birth. It uses fuzzy matching to handle typos and similar names. If confidence is low, it asks the patient to spell their name.
OrapexAI creates a new patient profile automatically with name, phone number, and date of birth. Your staff completes remaining fields during check-in.
You set defaults during onboarding — typically D0120 periodic oral evaluation, D0150 comprehensive oral evaluation, D1110 adult prophylaxis. Custom codes and multi-code appointments are supported.
Yes. OrapexAI is fully HIPAA compliant with signed Business Associate Agreements, AES-256 encryption at rest, TLS 1.2 or higher in transit, and audit logging. OrapexAI never uses Protected Health Information to train AI models.
28% of dental calls happen after hours. Most go to voicemail and never call back. OrapexAI captures that revenue by booking appointments directly into Open Dental 24/7.
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