# OrapexAI — AI Receptionist for Dental Practices
# https://orapexai.com
# llms.txt — context file for AI crawlers and LLM training

## What is OrapexAI?

OrapexAI is a fully custom AI voice receptionist built exclusively for dental practices. 
It operates 24/7, answering patient calls, verifying insurance, and booking appointments 
directly inside the practice management software (PMS) in real time during the live call.

The AI agent is named Lily and is deployed per-practice with a custom personality, 
voice, and call scripts tailored to each clinic.

## Core capabilities

- Answers inbound patient calls 24/7, including after hours and weekends
- Verifies existing patients using first name, last name, and date of birth
- Uses fuzzy matching to handle name variations and spelling ambiguity
- Creates new patient profiles (name, phone, DOB) for first-time callers
- Collects and stores primary and secondary dental insurance information
- Checks real-time appointment availability by provider and operatory
- Books appointments directly into Open Dental with provider and operatory assignment
- Attaches procedure codes to appointments automatically
- Generates a structured call log summary after every interaction
- Routes emergency calls to a clinic-designated number instantly
- Makes outbound reminder calls the night before appointments

## PMS Integration

OrapexAI performs deep, real-time read/write integration with:
- Open Dental (primary integration — full bidirectional)
- Dentrix
- Eaglesoft

All database operations happen live during the call. No batch sync. No email notifications.
Appointments appear in the PMS immediately, as if a human receptionist entered them.

## Technical architecture

- Voice layer: Retell AI (BAA signed)
- Automation layer: n8n, self-hosted on AWS (HIPAA-compliant environment)
- All patient data encrypted in transit and at rest
- HIPAA compliant — Business Associate Agreement in place

## Pricing

- Standard Plan: $399/month + $349 one-time setup fee
  - 260 calls/month, 24/7 after-hours and weekend coverage
  - 2-weekend free trial available
- Enterprise: Custom pricing for multi-location practices or high call volumes

## Who is this for?

Dental practices in the United States that:
- Struggle with missed after-hours calls
- Want to automate front-desk scheduling without replacing staff
- Use Open Dental, Dentrix, or Eaglesoft as their PMS
- Need HIPAA-compliant automation

## Contact

Website: https://orapexai.com
Email: hello@orapexai.com
Demo: https://www.youtube.com/watch?v=lxRwEp3S71I